FAQs

Complaints and Sanctions

Where can I find past Circulars that have been issued by FIMM?

All circulars issued by FIMM are available in FIMM’s website. Kindly refer to the following link: https://www.fimm.com.my/regulations/circulars/

As a Distributor, to which department in FIMM should I send/refer investors’ complaints?

1. For quarterly reports on complaints received from investors and the general public along with the trend analysis are to be submitted to FIMM’s Supervision department via email (isrv@fimm.com.my) or by mail to our office address;
2. For specific complaints that requires FIMM’s attention, it should be referred to FIMM’s Legal & Regulatory Affairs department via email (complaints@fimm.com.my); and
3. For complaints that have a recommendation to bar a Consultant from future registration arising from Distributor’s internal investigation, it should be referred to FIMM’s Legal & Regulatory Affairs department via email (complaints@fimm.com.my).

Under FIMM’s Consolidated Rules, one of the sanctions imposed against a Consultant for misconduct include public reprimand (Rule 6.6.1(b)(ii)). Where are the public reprimands published? Also, does FIMM notify Distributors prior to issuing the public reprimands?

Public reprimands are published on FIMM’s website and via press releases. Kindly refer to the following link:
https://www.fimm.com.my/resources/press-release/

Distributors are notified before any public reprimand is published by way of a notice of decision by FIMM’s Disciplinary Committee towards the Distributors’ Consultant/ former Consultant.

I have sent a notification to FIMM recommending that a Consultant be barred from future registration on the grounds that the Consultant is no longer deemed to be fit and proper. What is FIMM’s next course of action upon receiving such notification?

FIMM will conduct an internal investigation against the Consultant to identify whether any further action is required.

FAQs

FAQs

Complaints and Sanctions

Where can I find past Circulars that have been issued by FIMM?

As a Distributor, to which department in FIMM should I send/refer investors’ complaints?

Under FIMM’s Consolidated Rules, one of the sanctions imposed against a Consultant for misconduct include public reprimand (Rule 6.6.1(b)(ii)). Where are the public reprimands published? Also, does FIMM notify Distributors prior to issuing the public reprimands?

I have sent a notification to FIMM recommending that a Consultant be barred from future registration on the grounds that the Consultant is no longer deemed to be fit and proper. What is FIMM’s next course of action upon receiving such notification?

Regulations